"Our service CSI was 78% for the first quarter of 2024, after 60 days of being on Automator our CSI shot up to 92%. GM has funds in Canada called REP, we missed qualifying for the CSI bonus in the first quarter. That likely cost me around $4,000. CSI is a KPI for GM and if I had not corrected my low score, I would have been forced to put together a written plan with my GM Rep and had it reviewed for progress monthly. My low CSI would have also impacted the group to purchase future GM and other manufacturers dealerships.

The best part is it sends review requests to people who have not completed a purchase yet, which is unique in the review business. Its a great way for management to take the temperature of the deal. The review driver works."

- Ian Gray, Salmon Arm Chevrolet, Buick, GMC